Every piece we ship is either ready to go or made specially for you, and the two work differently. This page sets out exactly what to expect for both.
Ready-to-ship pieces Dispatched within 2 to 3 business days of your order being placed.
Made-to-order and larger pieces Because these are crafted specifically for your order, dispatch takes longer. The expected timeframe is noted on each product page, please check this before ordering, especially if your piece is needed by a specific date. If you're working to a deadline, contact us at shop@mushacollection.co.za before ordering and we'll let you know if it's achievable.
If a made-to-order piece is running behind the timeframe stated at checkout, we'll email you proactively rather than leave you wondering.
Once dispatched, delivery typically takes:
These are estimates, not guarantees, delivery can be affected by your location, customs processing (international orders), and courier delays outside our control.
We ship across South Africa and to most countries worldwide. If your country isn't showing as an option at checkout, contact us at shop@mushacollection.co.za and we'll do our best to arrange it.
Shipping is calculated at checkout based on your delivery address and the size of your order. You'll always see the exact cost before you pay, there are no hidden delivery fees added afterward.
As soon as your order is on its way, we'll email you a tracking link so you can follow it to your door.
International orders may be subject to import duties, VAT, or other taxes charged by your country's customs authority. These are not included in your order total at checkout and are the responsibility of the recipient. Your local customs office can tell you what to expect for your country.
If your tracking shows no movement for an extended period, or your order hasn't arrived within a reasonable time beyond the estimates above, contact us at shop@mushacollection.co.za with your order number. We'll investigate with our courier and keep you updated. Where a parcel is confirmed lost in transit, we will arrange a replacement (where possible for made-to-order items) or a refund.
Please double-check your delivery address at checkout. If you notice an error after placing your order, contact us at shop@mushacollection.co.za as soon as possible, we may be able to correct it before dispatch. Once a parcel has left us, we can't guarantee a redirect, and reshipping costs for an incorrect address supplied at checkout may apply.
Under Section 46 of the Electronic Communications and Transactions Act, we're required to fulfil your order within 30 days of receiving it, unless we've agreed otherwise with you (as is the case with made-to-order pieces, where the longer timeframe is agreed upfront on the product page). If we're unable to meet an agreed delivery timeframe, you have the right to cancel your order and receive a full refund.
If your order arrives damaged, see our Returns & Refunds Policy for how to report it, we'll make it right at no cost to you.
Musha Email: shop@mushacollection.co.za
If you have any questions about delivery before you order, we're always happy to help, just reach out.