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Yes. Almost everything we carry is made by hand, so no two pieces are exactly alike. Small variations in colour, texture and finish aren't flaws, they're the fingerprint of the maker and the moment it was made. It's part of what makes an object yours.

Every piece is crafted by an independent artisan or small workshop across Africa, working in traditions often passed down through generations. You can meet the people behind the work on our artisans page.

Because materials and techniques vary, care does too. Where a piece needs particular attention we'll note it on the product page. As a rule, keep handmade textiles, ceramics and woodwork out of direct sun and harsh detergents, and they'll age beautifully for years.

Of course. Add your message at checkout and we'll include it with the order. We always keep prices off anything sent as a gift.

We ship across South Africa and to most countries worldwide. If your country isn't showing at checkout, send us a message and we'll do our best to arrange it.

Ready-to-ship pieces are dispatched within 2–3 business days. Made-to-order and larger items take longer. The timeframe is noted on the product page. Delivery then depends on your location: 2–5 days locally and 7–14 days internationally.

Shipping is calculated at checkout based on your address and the size of your order, so you'll always see the exact cost before you pay. For full details see our shipping policy.

Yes. As soon as your order is on its way we'll email you a tracking link so you can follow it all the way to your door.

International orders may be subject to import duties or taxes set by your country. These aren't included in your order total and are the responsibility of the recipient. Your local customs office can tell you what to expect.

If something isn't right, you can return unused items in their original condition within 14 days of delivery. Get in touch first and we'll guide you through it. Full terms are in our refund policy.

Made-to-order and custom pieces, along with sale items and gift cards, can't be returned unless they arrive damaged or faulty. Because so much of what we carry is one of a kind, we're always happy to answer questions before you buy.

Yes — reach out and we'll help you swap for another piece or size where stock allows. As many items are unique, an exchange sometimes means a refund and a fresh order.

We're so sorry. Email us within 48 hours of delivery with a photo of the damage and your order number, and we'll make it right with a replacement or refund.